Booking and Cancellation Policy
Bookings
- Appointment bookings can be made through the “Book Here” link on this website.
- Payment in full is required at the time of booking through a secure payment gateway. If you prefer to receive an invoice and pay via a bank transfer, please contact us and we can secure your booking and send you the invoice with payment details.
- If a follow up appointment is booked while in a consult, an invoice and a payment link will be emailed to you for payment before the beginning of the next appointment.
Cancellations
- We require 24 hours notice of appointment changes and cancellations.
- For appointments cancelled more than 24 hours before the appointment time, a full refund will be issued.
- Appointments that are cancelled within 24 hours of the appointment time will not receive a refund. This is assessed on a case by case basis, so please contact us if you need to cancel due to unforeseen circumstances.
- Appointments that have been paid for can be changed outside of 24 hours notice and the payment will be transferred to the new appointment time. Each client will receive a link to manage and change their appointment times through their SimpleClinic portal.
- Emails and SMS will be sent as a reminder 48 hours before the appointment time.
- Any consultations purchased as a bundled packages or in a Metabolic Balance® plan will be valid for 12 months after purchase.
Website Terms of Use
Welcome! These terms and conditions (“Ts&Cs”) are important – please read them carefully before you start using our website (“Website”).
These Ts&Cs, our Privacy Policy and any other rules or guidelines that are posted onto the Website from time to time (together, the “Terms”) are entered into between “you”, the user, and Star Nutrition (“we”, “us”, “our”).
By viewing and using our Website you are considered to agree to these Terms without qualification. If you do not agree with any of the Terms, you must stop accessing and using our Website. We reserve the right to change these Terms at any time by notifying users of the existence of the amended Terms through our Website. By continuing to access our Website, you agree to be bound by the amended Terms.
1. LICENCE TO USE THE SITE
1.1. Our licence to you. We hereby grant you a non-exclusive, non-transferable licence to use the Website in accordance with the Terms.
1.2. Nature of the service. You acknowledge and agree that:
(a) we may, at any time in our sole discretion and without prior notice, alter, amend, interrupt, reschedule, modify, or cease the operation of all or any part or any feature of the Website; and
(b) the Website may not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).
2. YOUR RESPONSIBILITIES
2.1. Age. Any persons using this Website for the purpose of purchasing any services or products offered on it at any time must be at least 18 years of age or accompanied by a parent or legal guardian.
2.2. What you must do. In accessing and/or using the Website, you must:
(a) Comply with all applicable laws and you must not use the Website for any purpose that is unlawful or in breach of the Terms;
(b) Not alter or modify any part of the Website;
(c) Not attempt to “hack”, decompile, disassemble, or reverse engineer any software deployed in connection with the Website. This includes “phishing”, “mining”, accessing “hidden” URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to;
(d) Not knowingly transmit any virus, corrupt files or any other software or function that may damage the operation of the Website or other disabling feature to the Website, or which is designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of, or impair the functionality of any part of the Website;
(e) Not use or launch any automated system, including “robots,” “spiders,” or “offline readers,” that accesses the Website in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser;
(f) Not circumvent, disable, or otherwise interfere with security-related features of the Website;
(g) Not alter or remove any copyright statement or other notice of ownership of Intellectual Property Rights which accompany the Website.
2.3. Take your own precautions. You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system.
2.4 Users outside Australia. Our Website is operated by us from Australia. The information on our Website may not be appropriate or available for use in other jurisdictions. If you choose to access our Website from a jurisdiction other than Australia, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.
3. WARRANTIES
3.1. Warranty. The Website is provided “as is” and “as available”. To the extent permitted by law we do not warrant that the operation of the Website will be secure, confidential, uninterrupted, or error-free. We exclude all representations and warranties (in each case, whether express or implied) in respect of the completeness, accuracy, reliability, suitability, or availability with respect to the Website and the information contained on any part of the Website and any information contained within it for any purpose.
3.2 Exclusion of liability. To the fullest extent permitted by law, we exclude all liability for any loss or damage that results from your use of our Website, including from all express and implied warranties and representations. We will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including Consequential Loss). If you are a consumer using our Website for non-business activities, then nothing in these T’s&C’s is intended to abrogate any rights you might have under Australian Consumer Law (if any).
3.3 Your liability if you breach these Terms. You agree that if you breach these Terms, or any liabilities are incurred arising out of your use of the Website, you will be responsible for the costs and expenses that we and any of our Associates incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your account and/or personal information unless you can prove that such use was fraudulent. You will take all necessary action to defend and indemnify us and our directors, employees and agents against all costs, expenses and damages incurred in connection with any claim brought by a third party against us that arise from a breach by you of any of these T’s&C’s.
4. COPYRIGHT AND TRADEMARKS
4.1 We or our suppliers own copyright in the contents of our Website. No part of our Website may be distributed or copied for any commercial purpose, and you are not permitted to incorporate the material or any part of it in any other work or publication (whether in hard copy, electronic or any other form) without our prior written consent. You may not frame any part of our Website material by including advertising or other revenue generating material. Further, you may not remove or alter any trademarks or logos that appear on any material on our Website.
5. COOKIES & LINKING
5.1 Cookies. Our Website may use cookies to monitor browsing preferences. By using our Website, you consent to our use of cookies in accordance with the terms of our Privacy Policy .
5.2 Linking. The contents of our Website may include links to third party materials. We will not be responsible for the content of any linked sites or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on, or trading with third parties. The linked sites are provided to you only as a convenience, and the inclusion of any linked site does not imply any endorsement of it by us or any association with its operators. We reserve the right to prohibit links to our Website and you agree to remove or cease any link on our request.
6. INFORMATION & MATERIAL
6.1 The content on this Website is not comprehensive and is provided for general information and educational purposes only. It does not consider your individual or specific needs, objectives or circumstances, and it is not professional advice.You should obtain professional or specialist advice before taking or refraining from any action on the basis of any information on this site. Before selecting any product or service or acting on any information contained on our Site, you should consider the appropriateness of the information, product or service, having regard to your personal circumstances, goals and needs.
7. GENERAL
7.1 Disclaimer. Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law. Any information on this Website is provided within the scope of our expertise and is not a substitute for independent professional advice. We expressly disclaim all responsibility and will have no liability for any damages, loss, injury, or liability whatsoever suffered by you or any third party because of your reliance on any information contained on our Website. You should obtain independent advice from a qualified professional that is relevant to your individual circumstances before making any decisions or taking any action. Any information on this Website is not a substitute for consultation, diagnosis, and/or treatment by a qualified health professional. If you have specific questions or concerns about any medical matter, you should consult your doctor as soon as possible. If you think you may be suffering from a medical condition, seek immediate medical attention. Do not delay seeking, disregard, or discontinue medical treatment because of information on this Website.
7.2 Waivers. If a Party does not exercise a right or remedy fully or at a given time, the Party may still exercise it later. A waiver by either Party in respect of a breach of a provision of the Terms by the other Party will not be deemed to be a waiver in respect of any other breach and the failure of a Party to enforce at any time any of the provisions of the Terms will in no way be interpreted as a waiver of such provision.
7.3 Entire agreement. The Terms contain the entire understanding between the Parties concerning our Website.
7.4 Survival. Clauses 3 (Warranties) and 4(Copyright and Trademark) together with any other clauses which contemplate that a Party has any rights or obligations after the Terms expire or terminate, survive the expiry or termination of the Terms.
7.5 Governing law. These Terms are governed by and will be construed in accordance with the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
8. DEFINITIONS
8.1 Definitions In these Terms:
Associate in relation to a Party, means the employees, officers, directors, contractors, and agents of that Party.
Business Day means a day other than a Saturday, Sunday, or a public holiday in Queensland, Australia.
Consequential Loss means, without limitation, indirect, consequential, or remote loss or damage; special, punitive, or exemplary damages, loss of profit, revenue, business opportunity, goodwill or reputation and any other special loss or damage.
Intellectual Property Rights means all intellectual and industrial property or protected rights, including copyright, moral rights, patents, trademarks, trade names, confidential information, know-how, trade secrets, registered or unregistered designs, database rights and domain names, whether or not any of them is registered and including applications for registration of any such thing now or in the future in force and effect worldwide.
Privacy Policy means our privacy policy from time to time.
Related Body Corporate has the meaning given in the Corporations Act.
Website has the meaning given at the beginning of these Ts & Cs.
8.2 Interpretation. In these Terms, unless the context requires otherwise: (a) a word that is derived from a defined word has a corresponding meaning; (b) neither this agreement nor any part of it is to be construed against a party on the basis that the party or its lawyers were responsible for drafting it; (c) a reference to these Terms or any other agreement includes any variation, novation, supplementation or replacement of it; (d) headings are for convenience only; (e) the phrase include or similar phrases does not limit what else might be included; (f) a reference to any legislation or provision of legislation includes all amendments, consolidations or replacements and all regulations or instruments issued under it from time to time; (g) a reference to “law” means all laws in force from time to time; (h) a reference to dollars or $ is to an amount in Australian currency; (i) the singular includes the plural and vice versa; (k) “in writing” includes any modes of reproducing words in legible and non-transitory form including by email and other electronic means.
AI Use Policy
At Star Nutrition [ABN 16 639 740 522] (we, us or our) we are committed to being transparent about how we use Artificial Intelligence (AI) tools in our business operations. Where AI is used, we strive to use it ethically, and in accordance with Australian law and best practices. This policy should be read in conjunction with our privacy policy, which outlines how we handle personal and sensitive information.
Use of AI Tools
We may use trusted AI powered tools and platforms in our day-to-day operations for purposes including but not limited to:
- drafting written content such as emails, reports, captions, blogs or proposals;
- consolidating notes from consultation transcripts;
- assisting with design, formatting or editing;
- automating internal workflows or administrative tasks;
- supporting research or information gathering; and
- enhancing customer support.
We do not and will not use AI to make autonomous decisions about individuals or their events without human review or oversight.
Who Does This Policy Apply To?
This policy applies to all employees, contractors, and any other individuals or entities using AI systems provided or authorised by us.
It covers all current and emergent AI technologies used in our operations, including but not limited to:
- generative AI tools (for example, content creation, drafting);
- machine learning models (for example, data analysis, automation)
- AI-powered software applications; and
- AI used in customer service (for example, chatbots)
‘AI’ refers to technologies that perform tasks typically requiring human intelligence, such as generating text, analysing data or making recommendations.
This policy applies only to AI tools we directly use or control. It does not apply to AI used by third party service providers unless expressly stated.
Safeguarding Your Information
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When using AI tools, we handle confidential and commercially sensitive information with care. We take reasonable steps to avoid inputting personal information unless essential, and only into platforms with appropriate privacy protections in place.
We do not knowingly input sensitive information such as health, racial or biometric data into AI systems without your explicit consent.
We will de-identify any of your content unless you give us consent to share it. Where possible, we use AI tools that do not retain, share or train on sensitive client data, based on what we can reasonably verify.
Human Oversight
Where AI is involved in decisions that may significantly affect individuals, we ensure appropriate human oversight and review are in place.
Accuracy and Reliability
While AI can help us generate ideas and content, it can also produce errors or inaccuracies. All AI supported outputs are reviewed by a human team member before use. We remain fully responsible for all final content and decisions in our business, regardless of AI use.
Transparency
We aim to be transparent about our use of AI where appropriate and where required by law. For example, we may inform individuals when they are interacting with an AI system (such as a chat bot). If you would like more information about our use of AI or whether it has been used in delivering services to you, please get in touch using the contact details below.
Fairness
We are committed to using AI in a fair and without discrimination. We take reasonable steps to identify and reduce potential biases in AI systems and data.
Prohibited Uses
We will not use AI for:
unlawful activity;
- discrimination based on protected attributes (for example, race, gender, religion);
- generating or spreading false or misleading information with the intent to deceive;
- infringing intellectual property rights;
- creating deepfakes or manipulating media in harmful ways;
- creating or using biometric surveillance systems (like facial recognition) without lawful authority or consent; or
- automated decision-making with significant legal or personal effects, without appropriate human oversight, where prohibited by law.
Monitoring and Review
We will monitor how AI systems are used to ensure compliance with this policy. This policy will be reviewed and updated regularly to reflect changes in technology or legal requirements.
For any questions or notices, please contact us at:
Star Nutrition [ABN 16 639 740 522]
Email: clinic@starnutrition.com.au
Last update: February 2026